John Carrona - Microsoft MVP

Windows Expert - Consumer

www.carrona.org

I have the Knack: sound byte here



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Please provide the following information:

    - Please zip up the contents of the C:\Windows\Minidump directory
    - Upload it to the Public area of a SkyDrive account ( https://skydrive.live.com )
    - Post a link here so we can download it.

and

    - Go to Start and type in "msinfo32" and press Enter
    - When the utility opens, save a copy of it as an .nfo file, and another copy as a .txt file
    - Zip them up and upload them to the Public area of a SkyDrive account ( https://skydrive.live.com )
    - Post a link here so we can download it.


Use SkyDrive to upload collected files:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


If all of the above doesn't fix things, then please run Driver Verifier according to these directions:  http://www.carrona.org/verifier.html


Stuff below the line is just FYI - I've already addressed issues on the lines above.
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DATA RECOVERY:

Do not try to run anything on the hard drive until you recover the data.  Any writing to the disk may destroy data.

Little damage - use a device to slave your hard drive to another system to copy the data over.  I use this device at work (about $30 US):  http://www.cooldrives.com/saandidehadr1.html

Moderate damage - use file/partition recovery software.  There is a lot of freeware out there to do this - but I find it too confusing to use.  I use GetDataBack from http://www.runtime.org  It's free to see what it can recover, but it'll cost about $80 (US) to actually recover it.

Severe damage - contact a data recovery professional.  Very expensive, but worth it if you absolutely must have the data back!

Then run this bootable hard drive diagnostic procedure:  http://www.carrona.org/hddiag.html (read the details at the link) - Test ALL of the hard drives.













© 2016 - John D. Carrona, Microsoft MVP
Windows Expert - Consumer
Forum screen name: usasma

Microsoft MVP Profile - http://mvp.microsoft.com/en-us/mvp/John%20D.%20Carrona-33494