and virus issues can cause BSOD's. Analysis of them is
frustrating, taking weeks of time just to figure that the problem might
be hardware related. Try running the stuff here to see if
might be hardware issues. You can upload your dump files and
the analysis started while running these tests and procedures - but
please read the list completely before starting.
A detailed description of what seems to cause the problem, and any
"thoughts" that you may have about the issues - even if you don't think
it's important. More BSOD's are solved by an analysis of your
"hunches" than are solved by WinDbg. If you're overclocking,
reset the system to default values before continuing.
Overclocking stresses hardware, and over time can lead to
This includes memory timings - set them to Default or Auto.
When working inside of the case, make sure that the system isn't
plugged in, and that the battery is removed if it's a laptop.
canned air (not a vacuum or an air compressor) to clean out the vents.
- Check to ensure all fans are working (PSU, CPU, and Video especially)
Check to ensure that there's nothing clogging the heatsinks/coolers
(PSU, CPU, and Video especially)
Check to ensure that all cables are firmly seated
Check to ensure that the memory sticks are clean (clean with a soft,
dry, lint-free cloth) and that the slots are clean also (blow out with
us know what you did, and what you found.
Use Speedfan to check your temps (free here): SpeedFan
- Access temperature sensor in your computer
4. Check for BIOS upgrades (read the release
notes). Don't update the BIOS unless you're sure that
the update applies to the issues that you have. If uncertain,
Let us know the temps that are reported.
Check your Power Supply for specifications, post both the
specifications of your system and the specifications for the PSU.
HD diagnostic located here: Hard
Will run even if Windows doesn't boot
Memory diagnostic located here:
Will run even if Windows doesn't boot
Independent Virus scan - Free
Online Independent Malware Scans
must connect to the internet in order to do this. This in
virus has corrupted your current scanners into providing false results.
you are using an Internet Security product (or a 360 product), please
do one of the following:
locate your product key for that product and download a fresh copy of
it from the manufacturer's website (don't use the CD it came on).
- or download a free antivirus to take it's place (I recommend Avast
free, available here: http://www.avast.com/eng/download-avast-home.html
that's done, uninstall the product using a removal tool available at
the manufacturer's website (often the uninstaller won't remove the
problem). Post back if you need a link.
the replacement antivirus, update it, and test to see if BSOD's are
SiSoftSandra Lite - just look through all the sections for
error/warning messages - http://www.sisoftware.net/index.html?dir=dload&location=sware_dl_3264
install in Windows. Can download to another PC and copy to
PC. To use it, just look through all the sections for
Zip up the memory dumps and upload them in your next post.
They're located in C:\Windows\Minidump (may be hidden)
If you can't zip them there, copy to your Desktop and try it there.
info on locating them here: How
To Find Bsod Error Messages
ZIP, select all the files, then right click on them
Select "Send to", then select "Compressed (zipped) folder"
Go to Start (Vista and Win7) and type in "perfmon /report" (without the
quotes) and press Enter. Let the report generate, then save
an .html file and zip it up with the memory dumps.
Depending on your version of Windows, check for errors in the Event
Viewer...System and Application log files, the Reliability Monitor, and
in Device Management. Also check Windows Error Reporting
the Action Center.
- We'll use the procedures here to start the analysis: WinDbg