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MVP Logo John Carrona
Windows Expert - Consumer
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Last updated:  20 Jan 2012
added additional links at the bottom of the page

Additional links at bottom of page

Dell
HP/Compaq
Gateway/eMachines/Acer
Toshiba
Sony
IBM/Lenovo
Asus
Samsung
- Does not provide OS disks for sale

With special thanks to Solomon Hardy for compiling this list:

Ordering Recovery Discs (USA)



DELL 1-800-624-9896


Cost:
Express Service Code: ______________________ $20 – Includes UPS Ground 3-5 day Shipping
Service Tag: ______________________ $30 – Includes UPS Overnight Shipping



No charge for discs if they did not come in the box.
____________________________________________________________________________________________________



HP/Compaq 1-800-474-6836


Cost:
Serial Number: ______________________ $16 + tax – Includes UPS Ground 5-7 day
Product Number: ______________________ $23 + tax – Includes UPS 3 day
Model Number: ______________________ $29 + tax – Includes UPS 2 day



Say “Recovery Discs” when the automated system asks for a product.
No charge for discs within 90 days of purchase – Phone troubleshooting required.
____________________________________________________________________________________________________



Gateway/eMachines/Acer 1-866-539-3901


Cost:
SNID: ______________________ $20 + tax – Includes FedEx Ground 7-10 day
Serial Number:  ______________________ $35 + tax – Includes FedEx 2 day


$40 + tax – Includes FedEx OverNight



Please allow 2-3 days for disc creation and processing before your discs are shipped.
If you do not have the SNID, call 866-586-2237.
Also order on Web:  https://secure.tx.acer.com/RCDB/SelectBrand.aspx
____________________________________________________________________________________________________



Toshiba 1-800-457-7777


Cost:
Serial Number:   ______________________ $20 – Includes UPS Ground 5-7 day
Model Number: ______________________
Operating System: ______________________
____________________________________________________________________________________________________



Sony 1-800-488-7669


Cost:
Service Tag Number: ______________________ $15 to $65 + tax + shipping
Serial Number ______________________ Shipping:
Model Number ______________________ $19 – 2 day


$24 – 1 day
No charge for discs within 30 days of purchase.
Non-refundable unless defective.

____________________________________________________________________________________________________



IBM/Lenovo 1-800-426-7378


Cost:
Serial Number: ______________________ $50 + tax – Includes UPS 3 day shipping
Product Type Number: ______________________



No charge for discs under warranty – Phone troubleshooting required.
____________________________________________________________________________________________________
Asus                                                                                                               1-888-678-3688 or 1-510-739-3777
Also order on web:  http://estore.asus.com/shop                                                                                                    Cost:  $30

Samsung
I discussed this with their online chat today (15 Feb 2011), and was told that the only way to have the OS restored was to send it in to the Samsung Service Center.
If unable/unwilling to do that, they then suggested purchasing the OS from Microsoft                                               Cost:  Expensive
____________________________________________________________________________________________________

Additional Links for Recovery Media:  http://www.techsupportforum.com/forums/announcement.php?f=299&a=71

Brand
Online Ordering
Phone
Acer
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer
1-866-539-3901
Apple
http://www.apple.com/support
1-800-APL-CARE
1-800-275-2273
Asus
http://estore.asus.com/shop
1-888-678-3688 or
1-510-739-3777
Dell
http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&l=en&s=gen
1-800-624-9896
eMachines
https://secure.tx.acer.com/RCDB/Main.aspx?brand=emachines
1-866-539-3901
Gateway
https://secure.tx.acer.com/RCDB/Main.aspx?brand=gateway 1-866-539-3901
HP/Compaq
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&lc=en&dlc=en&cc=us&os=4063&product=4057208
1-800-474-6836
Lenovo/IBM
http://www-307.ibm.com/pc/support/site.wss/MIGR-4M7HWZ.html
1-800-426-7378
Sony
https://servicesales.sel.sony.com/ecom/accessories/web/welcome.jsp
1-800-488-7669
Toshiba
https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp?orderType=SFF
1-800-457-7777


Acer   https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer   1-866-539-3901